Ovials store refunds and returns policy

This document is part of the ONLINE CONTRACT buyer enters into with www.ovials.com

The following are the terms of the sales agreement between Ovials Store  trading as Ovials Store at https://www.ovials.com and through its valid subdomains according to its web site security certificate being (“Company or the Company”) and the buyer (“Buyer or the Buyer”) of goods or services through the Company’s Web site (the “Site”). Proceeding to conclude a sale at checkout with the company implies that the customer has read and accepts these terms of agreement while the company ensures that these terms are available on the home page or one of the pages the customer has to navigate to conclude a sale on the site mentioned above, so please review these terms carefully:

  1. Introduction

Buyer agrees to the terms and conditions outlined in this Online Contract (“Contract”) with respect to the goods, services and information provided by or through the Site. This refunds and returns policy constitutes the entire and only agreement between the Company and Buyer regarding the subject matter, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.

  1. Refund Policy

This Section 9 sets forth Buyer’s sole and exclusive right to refund.

While Ovials prides itself with the quality of its listed products, that said, the Company does utilizes third parties for customers’ order fulfilment. Therefore if by our doing or one of our authorized order fulfillers’ action, a product purchased is defective, not delivered, has quality issues as described under ‘Returns Policy Conditions’ part of the online contract, or it was delayed beyond advised delivery time at checkout, we will issue a full refund to the Buyer. Therefore, Buyer will be fully refunded once the product has been received and inspected and found to be in its original received condition to the Buyer, and sent within 7 days of receipt to our Sourcing Service Center at the following address:

Yiwu Reshly Trading Company Limited | Ovials Store

No. 90 Shaocun Road

Unit 203, 2nd Floor

Jinhua city

Postcode: 321004

Zhejiang Province

PRC

Send the item within the process described herein and contact us before returning the product with the provided notification form from the website or a personal written statement of a claim that conforms to only one of the permissible returns outlined above and shipped at buyer’s cost to the address.

In cases where returning a product is not possible, a proof of defection/ non-deliverance (whichever is applicable) will be requested by the company before refunds are initiated. In such event, Ovials store shall provide the Buyer a credit for other purchases from the Site (less shipping and handling charges incurred) or refund the full product cost. Exceptions for buyer shipping costs in returning the item shall apply to the conditions of quality as outlined below.  While we refund all products, undergarments, swimming suits, earrings and other hygiene prone products will not be accepted as returns though may still be refunded with customer negotiation.

  1. RETURNS POLICY CONDITIONS
  1. Product quality issues

Steps: Email our Customer Service at [email protected] → attach your product picture/video and describe the problem, then through the provided, filled form in response email→ Customer Service confirms → Choose your solution.

Claim period: Within 14 days from the date you received the item.

Customer Service response time: Within 24 hours

Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.

  1.  Unsatisfactory product received

Steps: Email our Customer Service @ [email protected] .com → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund

Claim period: Within 7 days from the date you received the item.

Customer Service response time: Within 2 to 3 weeks after receiving your products.

Solution: After we receive and inspect the item, Customer Service will issue you a refund.

In this case however, you shall bear all shipping costs, including the initial shipping cost incurred to send you the item.

  1. Wrong product received

Steps: Email our Customer Service @ [email protected] .com → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution

Claim period: Within 7 days from the date you received the item.

Customer Service response time: Within 24 hours

Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.

  1.  Size problem

Steps: Email our Customer Service @ [email protected] .com → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan

Claim period: Within 7 days from the date you received the item.

Customer Service response time: within 24 hours

Solution plan:

Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.

Plan B: The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.

– If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.

– If the size is more than 2cm/1 inch different, we will cover all shipping costs.

  1.  Color problem

The precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color. Nonetheless, if you feel that you have received a wrong color item from the one described on your order, you can follow the same procedure described above in section 9.

We are always open to discuss any request for refund which falls beyond this scope. Remember to contact customer service before initiating a return or instituting a chargeback in case there may be a more amicable solution to your unique situation. Requests for refunds and chargebacks with improper initiation from the above to the company will however not be accepted.

Continuing browsing the site institutes a consent to the above terms of purchase of any goods or services on the site or on any other affiliate sites of the company as indicated by the site security certificate.

 Published 2021 –April 21

Reginald

General Manger, Ovials Store