This document forms part of Section 9 of our Sales Disclaimer and it sets forth Buyer’s sole and exclusive right to refund based on the expressed returns and refunds conditions set forth. While Ovials prides itself with the quality of its listed products, that said, the Company does utilize third parties for customers’ order fulfilment. Therefore, if by our doing or one of our authorized order fulfillers’ actions, a product purchased is defective, not delivered, has quality issues as described under ‘Returns Policy Conditions’ below, or it was delayed beyond advised delivery time at checkout, we will issue a full refund to the Buyer.

  1. RETURNS ADDRESS AND REFUND CONDITIONS

Therefore, Buyer will be fully refunded once the product has been received and inspected and found to be in its original received condition to the Buyer, and sent within 7 days of receipt to our Sourcing Service Center at an address provided at the time of application. Currently, all returns must be mailed to the following address:

Ovials Store 2324 Club palace, Duluth, GA United States.

  1. RETURNS POLICY CONDITIONS
  1. Product quality issues

Steps: Email our Customer Service at myorder@ovials .com → attach your product picture/video and describe the problem with provided the filled form → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours.
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.

  1.  Unsatisfactory product received

Steps: Email our Customer Service at myorder@ovials .com → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 7 days from the date you received the item.
Customer Service response time: Within 2 to 3 weeks after receiving your products.
Solution: After we receive and inspect the item, Customer Service will issue you a refund.
In this case however, you shall bear all shipping costs, including the initial shipping cost incurred to send you the item.

  1. Wrong product received

Steps: Email our Customer Service at myorder@ovials .com → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 7 days from the date, you received the item.
Customer Service response time: Within 24 hours.
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.

  1.  Size problem

Steps: Email our Customer Service at myorder@ovials .com → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 7 days from the date, you received the item.
Customer Service response time: within 24 hours

Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B: The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
– If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
– If the size is more than 2cm/1 inch different, we will cover all shipping costs.

  1.  Color problem

The precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color. Nonetheless, if you feel that you have received a wrong color item from the one described on your order, you can follow the same procedure described above in section 9.

We are always open to discuss any request for refund which falls beyond this scope. Remember to contact customer service before initiating a return or instituting a chargeback in case there may be a more amicable solution to your unique situation. Requests for refunds and chargebacks with improper initiation from the above to the company will however not be accepted.